General

We at Britannia Process Servers Limited (“we”, “our”, or “us”) take your privacy extremely seriously and are committed to protecting it and want you to be informed about the ways we protect, use and share the information that we collect.

This Privacy Policy (“Policy”) aims to inform you of our policies and procedures regarding the collection, use and disclosure of the information we receive when you visit our website and when you use any part of our service (the “Service”).

This Policy applies to information that you provide to us through the Site or the Service, when you access or use any of the content appearing on the Site, or made available through the Service, or that we collect on your behalf as part of the Service we provide. This Policy is an integral part of our Terms of Service (the “Terms of Service”).

Reasons for data collection

We are a process serving and legal support provider. Processing your personal data (meaning any information which may potentially allow your identification with reasonable means: hereinafter “Personal Information”, “Personal Data”) is necessary for the performance of our obligations towards you and providing you with our services, to protect our legitimate interests and any legal requirements to which we are subject. When you use our Service, you consent to the collection, storage, use, disclosure and other uses of your Personal Information, Personal Data as described in this Privacy Policy.

How we collect information about you

We receive your Personal Information from various sources:
When you voluntarily provide us your personal details in order to create a customer account (for example, your name, address, telephone number, email address);
When you complete a financial transaction in connection with your use of our Service (for example, your financial transactions);

Types of information we collect

• Personal Information – In the course of using the Service, we may ask you to provide us with certain Personal Information to provide and improve the Services we offer, to contact you or identify you and administer your account with us, and as otherwise indicated in this Policy. We collect the following Personal Information about you:
• Customer information – your name, your postal address, your email address, your phone number, your company’s name and details, country of residency.
• Voluntary information – when you communicate with us (for example when you send us your email or use a “contact us” form on our site) we collect the Personal Information you provide us with.
• Financial information – If you make or enable a transaction such as a purchase directly from us, we will collect billing and financial information as is necessary to process those charges, such as credit card number, postal address and email address – we do not store or keep credit card information once the transaction is processed.
• Telephone calls – We may record or monitor telephone calls from customers and subcontractors for support, training and/or security purposes.
• Non-Personal Information – We may also collect information about the use of our Service and the characteristics and activities of users of the Service, from which any Personal Information has been removed (“No-Personal Information”). When you access the Site or use the Service, we may collect the following Non-Personal Information:

Information regarding your use of the Service, including activity and visit behaviour; Information that your browser sends whenever you visit a website or online service (“Log Data”). This Log Data may include, but is not limited to: your device type, browser type, operating system and version, the web page you are visiting before you came to the Site, information you search for on the Site, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your files, and other interactions with the Service; your website alias, responsive website or mobile website URL, and website URL.

How We Use Your Information

• Provision of service – In order to carry out your instructions and/or provide you with feedback or answer any queries you may have, we need to collect and hold information about you. We hold this information securely on our system. We will use your Personal Information for the provision and improvement of our services to you, including, but not limited to, providing updates on any cases we are dealing with, responding to your queries, providing quotations and fee estimates.
• Service announcements – We may use your Personal Information to communicate with you for marketing purposes.
• Protecting our interests – We use your Personal Information when we believe it is necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security, continuity, and integrity of our services and to protect the rights, property and reputation of Britannia Process Servers Limited and its users, customers and partners.
• Enforcing policies – We use your Personal Information to enforce our policies as set out in our Terms of Service.
• Compliance with legal and regulatory requirements – We use your Personal Information as required by law, regulation or governmental authority, or to comply with a Court Summon or similar legal process.

How We Share Your Personal Information

• In house – We share your Personal Information with our employees, servants or agents of our company in order to provide you with our services.
• Service Providers – We may employ third party contractors as Process Servers, Enforcement Agents, Private Investigators and other businesses or individuals in order to facilitate the Service and or to provide the Service on our behalf. These third parties may have limited access to your Personal Information such as your name and or address so they may carry out the Service on our behalf; they are obligated to comply with this Policy and may not use Your Personal Information for any other purpose.
• Third Parties – We may be required to share some of your Personal Information with a third party in order to provide the Service, for example, we may need to provide details to HM Prison in order for us to make a legal visit.
• Compliance with law – We are obligated to comply with the law. We will disclose any of Your Personal Information to government or to law enforcement agencies if required by law or if we, in our sole discretion, believe necessary or appropriate to respond to any claims or orders and legal process (including but not limited to claims), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We may also be required to disclose Your Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Retention

We will retain your Personal Information for as long as necessary to provide our Service, and as necessary to comply with our legal obligations, resolve dispute, and enforce our policies. Retention periods will be determined by taking into account the type of information that is collected, the purpose for which it is collected and by taking into consideration the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. We will keep records containing customer Personal Information such as account opening, documents, communications and anything else required by applicable laws and regulations.

Security

We have implemented administrative, technical and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Information. Your information is stored in our secure system and is not publicly available. We limited access of your information to those employees or partners that require access in order to carry out the agreement between us. However, you should be aware that there is always a risk involved in transmitting information over the internet or other communication systems. While we make ever effort to protect your Personal Information, we cannot guarantee or warrant the security and privacy of your Personal Information or other content you transmit using the Service, and you do this at your own risk. We cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes, and we do not guarantee that your Personal Information or private communications will be protected from unauthorized disclosure or use.

Website Cookies

Like many websites we use “cookies” on our website to make sure that we are delivering the best possible experience to you the customer. A “cookie” is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. In this Policy, we refer to all information collected from or about you, including but not limited to Personal Information and Non-Personal Information, as “Your Information.” Most Web browsers automatically accept cookies, but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis or reject all cookies. You can configure your web browser to remove cookies by following the directions provided in your Internet browser’s “help” section. Also, you are free to delete any existing cookies at any time. If you delete or disable cookies from our Site, some parts or functions of the Site may not work properly for you. We don’t gather Personal Information unless you specifically provide it to us by way of filling in a form. More about our cookies policy can be found here.

Website Analytics

When someone visits www.londonprocessservers.com we use third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow these third parties to make, any attempt to find out the identities of those visiting our website.

User Rights

Under the General Data Protection Regulation (EU) 2016/679 (GDPR) you have the right to:

• Received confirmation as to whether or not Personal Information concerning you is being processed, and access your Personal Information.
• Receive a copy of Personal Information you directly volunteer to us in a structured, commonly used and readable format.
• Request rectification of your Personal Information that is in our control.
• Request the erasure of your Personal Information by us.
• Object to the processing of Personal Information by us.
• Request to restrict the processing of your Personal Information by us.
• Lodge a complaint with the supervisory authority such as the ICO.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and legal requirements.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) at:

Britannia Process Servers Limited

Data Protection Officer

6 Beaufort Court, Admirals Way, London E14 9XL

Or at:

info@londonprocessservers.com

Changes to this Policy

This policy was created April 2020 and will be periodically reviewed when appropriate. We reserve the right, at our sole discretion, to amend or update this Privacy Policy from time to time. If we make any material changes to this Policy, we will post these changes on our website with the date of any changes.   You are advised to consult this Policy regularly for any changes.